AXA Insurance has collected 882 reviews with an average score of 2.57. Benefits. Would give 0 stars if I could. Your baggage can get lost or stolen, your flight gets canceled or you get ill or even injured. To measure our success, we have partnered with Feefo that operates independently of AXA. Pour toute modification, consultez la politique de confidentialité d'AXA Travel Insurance et celle d'American Express. Emma by AXA app allows you to manage your policies by offering access to digital insurance services, stay healthy with wellness companion and stay well-informed with our health articles, symptom checker and oxford VR. There are a whole lot of things that can go wrong when you go on vacation. AXA offers four travel insurance plans with varying levels of coverage, so one is bound to meet the needs of the occasional traveler. My experience was very positive.We were in Australia when covid struck and our flights home with Singapore Airlines were cancelled, leaving us effectively stranded. Finally decided to take this further to the ombudsman. This pays for the ransom payment as a result of kidnapping and hostage outside Malaysia. Don't use these guys if you expect to make a claim. I tried to cancel my policy I made a week ago, both phone and email, but I haven't received any confirmation that it has been cancelled indicating that they didn't do anything about it at all and probably never will. 3.9. www.a xa.co.uk. For most of my bookings that was possible but we had a villa booking in Florida that was paid by bank transfer directly to the villa owner, who would not offer any refund or alternate dates.I tried to call AXA by phone but couldn’t get an answer.18 March – I sent AXA an email outlining my claim details29 March – Claim submitted8 April – sent AXA an email asking for status update15 April – AXA sent a copy of more claim forms to complete17 April – AXA send email apologising for delay – repeated on 24, 25, 26 and 27 April.11 May – AXA ask for copy of invoice from Villa owner12 May – Copy of invoice sent to AXA29 May – I sent an email asking for status update29 May – AXA send email to suggest I contact providers to negotiate a refund30 May – I sent AXA an email outlining the history again asking for a status update. my accommodation3. Thought that may indicate a resolution, but still heard nothing. Reviews AXA Travel Insurance. My Account. Please go elsewhere. Like others, I appreciate that there will be a high volume of claims but why not draft more people in. Overview of car insurance cover provided by Axa Car Insurance. What a mistake that has turned out to be.Here is my timeline:18 March I received an email from AXA advising that any cancellation caused by Covid would be covered by my insurance policy. Customer reviews of Axa travel insurance. Very poor travel insurance. Shop Now. So we were only out of pocket the insurance excess for the whole sorry saga. Very poor service,wouldn't let me claim against a cancelled flightnever will take insurance with them again. AXA is one of the first insurance companies to introduce a ransom payment as a result of kidnapping and hostage. Posted on April 8, 2018 by michelle. There’s no annual or multi-plan option, so frequent travelers are out of luck. Very poor travel insurance. More about AXA travel insurance. I have heard they are in financial trouble and the best news yet it would be wonderful to see them go into liquidation . Was so impressed by the service from Axa I thought I would give them a positive review on Trustpilot. and take money off you and wont let you claim avoid at all costs! Case number C22119893I selected AXA Coverwise for my insurance following a recommendation on Martin Lewis’ Money Saving Expert website and their high Defaqto rating. The company offers healthcare, investment and insurance products, including car and van insurance, travel insurance and breakdown cover. Travel Insurance Reviews AXA Assistance USA. I contacted AXA about a claim and they said that Covid isn't covered under my policy and that all the vendors (hotel, airline, travel company) are responsible to refund me.I travel at least twice a year internationally and I will NEVER use AXA again. Took out AXA insurance policies with 2 TUI holidays subsquently cancelled, they have refused to refund the policies or move them to a new holiday. AXA is an outstanding choice for your travel insurance. So frustrating! For International Travel Insurance, AXA has Single Plan (maximum coverage 180 days) and an Annual Plan (Unlimited number of trips per year, up to 90 day per trip). My travel insurance is with Axa through Co - Op Bank or I would never be with them . Other coverage available includes our Europe Travel insurance, costing €1.50 per day, or Schengen Multi Trip insurance, which is perfect for regular travelers and available for €298 for a year’s coverage. Phone lines you will be waiting for 2 hours to speak to someone only for them to hang up on you!! Acquiring several companies along the way, it renamed itself Axa in 1985. Constant delays and generic emails asking you to contact your credit card provider rather than Axa for a refund.What an absolute joke. Avoid. Travel medical insurance is available as a stand-alone plan or as part of a larger travel insurance package. In the fine print, quarantine is a triggering event for coverage. There are 351 customers that AXA Insurance, rating them as bad. The company was founded in 1816 and called Mutuelle de L’assurance contre L’incendie. Very bad in dealing, Took travel smart plus insurance for my parents where it said will cover the medical expenses. I wrote back to ask for the complaints procedure but didn't get a response. I will update this with details of any response I receive.Update 15 June:After leaving the above review I received full settlement in my account on 11 June.On 15 June a nice lady called from AXA to apologise for the delay and to note that the settlement time did not meet their normal standards. Nothing. We are still under the stay at home mandate. © 2020 Trustpilot, Inc. All rights reserved. On Reviews.co.uk, Axa as a whole has a rating of 3.06 out of 5 based on over 550 reviews, with 53% of reviewers recommending the company. When it comes time to file a claim, we wanted providers who had our best interests in mind, not profits. © 2020 Trustpilot A/S. Mine is through a Lloyds Bank premier card. Is AXA travel insurance worth it? AXA is the number one provider of travel insurance for trips to Europe and offers assistance 24/7, as well as other options and tailor-made products. | Read 81-100 Reviews out of 225 This is not insurance. My state locked down on March 15th. Money lost. Very poor travel insurance. Read 1 more review about Axa Travel-insurance Only the latest review will count in the company's TrustScore Chris 3 reviews. Avoid them. AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered. Sandro has to reorganize the rest of his trip. Reviews. Defaqto. Appauling, one of the few companies making profit our of Covid-19. If i could give 0 stars i wouldEven with insurance they haven't been able to help me with a refund for1. Axa Travel Insurance Reviews Click here if this is your business. Would have no hesitation in recommend them to anybody. Single Trip Travel Insurance; Annual Travel Insurance ; Group Travel Insurance; Adventure & Sports Travel Insurance; Reviews. So I cancelled my flights based on that advice rather than transferring them to a different destination. | Read 81-100 Reviews out of 183 Took out AXA insurance policies with 2 TUI holidays subsquently cancelled, they have refused to refund the policies or move them to a new holiday. and take money off you and wont let you claim avoid at all costs! Have to say all the negative reviews took me by surprise. I am also a nurse and my PTO was taken away so I could continue working and caring for the sick. We had to buy two very expensive flights home with Qatar Airways. I raised a complaint and was told that they couldn’t locate the call where the adviser told me that I was covered isn’t that convenient. Write a review. Still waiting not heard a single thing back from them, tried emailing several times, still no response. In Singapore the company is also known for its comprehensive car and health insurance options. AXA2020 Online Promo! Do you agree with Axa Travel-insurance's TrustScore? After submitting info within 2 days & waiting 2 weeks we were asked to fill in their form & resend. Do you agree with Axa Travel-insurance's TrustScore? Case number C22119893I selected AXA Coverwise for my insurance following a recommendation on Martin Lewis’ Money Saving Expert website and their high Defaqto rating. I raised a complaint and was told that they couldn’t locate the call where the adviser told me that I was covered isn’t that convenient. 96%. There are 351 customers that AXA Insurance, rating them as bad. I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. The whole process is about stalling payment, splitting up making the complaint into many emails and forms and taking weeks between each response. It had the normal caveats that I should try and resolve matters through airlines and hotels directly. We never even had to call Axa, it was all dealt with by email. Travel the world with complete peace of mind. View all reviews for AXA Assistance USA. After two months waiting they said compensation is less than excess so nothing was paid out. Do not use Axa, all other people on my trip used other travel insurers and have been paid out in full. AXA Insurance Reviews. Feefo contact our customers directly to gather genuine, impartial customer reviews, either good or bad. AXA Travel Insurance: What You Need to Know AXA's travel insurance plans, the "Essential" budget plan and the "Comprehensive" premium plan, exhibit decent value for money, higher-than-average coverage with particularly good protection against personal accident/death, and somewhat erratic pricing compared to competing plans that tends to vary depending on trip destination and duration. Voice your opinion today and hear what 158 customers have already said. My claim went on for months until I gave up. After many emails Singapore Airlines refunded us part of our ticket price. So disappointing as I thought a big brand like Axa could be trusted. 8.74 /10. In this review we attempt to explain the particulars of AXA travel insurance. I found the online claim process simple and easy to use. Trying their hardest to work their way out of a genuine claim. All rights reserved. AXA Reviews 3,890 • Great . When you plan your vacation with your family, you want to ensure that everyone enjoys their time to the fullest. Join the 174 people who’ve already reviewed Axa Travel-insurance. This is not insurance. AXA travel insurance offers solid cover, including Insolvency, Baggage, Cancellation, Delay and Catastrophe on all plans, for very competitive prices.All in all, one of our favourite insurers in terms of value for money. Axa Travel Insurance Reviews Click here if this is your business. ... therefore I did this year my home insurance with AXA too. Mine is through a Lloyds Bank premier card. AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide and over 50 years of experience in the travel insurance industy. Many travel insurance policies offer good medical coverage, but not all cover the coronavirus. Definitely a five star from me! AXA Reviews - Travel Insurance Ranked 2 of 25 Travel Insurance providers . Even if I wanted to go, Greece closed their borders. 1-800-240-0369 1-800-240-0369 8AM to 10PM ET Daily. I will update this with details of any response I receive.Update 15 June:After leaving the above review I received full settlement in my account on 11 June.On 15 June a nice lady called from AXA to apologise for the delay and to note that the settlement time did not meet their normal standards. During this period, I was asked to renew my Annual Policy with them at a massive increase!! Overall Rating: 4.5 / 5 (Excellent) AXA travel insurance covers a wide variety of travel-related losses, including luggage damage and theft, medical issues, and trip interruption. AXA can help by providing you with Low Cost Schengen Area travel insurance that meets your visa requirements when traveling to Malta from as little as €0.99 per day - a fee that will cover you for medical expenses up to €30,000 in all Schengen countries. To the reviews Examples of damage/loss. Useless staff. Determined from 4793 customer opinions. AXA Wanderlust is an affordable and flexible travel insurance with 3 plans and many unique add-ons to provide you the best travel coverage in Singapore Join the 225 people who’ve already reviewed Axa Travel-insurance. 5 4. AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry. Emergency medical evacuation Unlimited coverage for emergency transportation and medical care to the nearest hospital. However, you can get up to a 20% discount on Heymondo travel insurance in the following circumstances.. Heymondo deductible travel insurance discounts. They can locate the call where the adviser transfers me to the claims department but can’t locate the second part withe the misinformation?! 1 3. As a result of her intervention I will renew my policy at the next anniversary and I have increased my rating. I wish I saw these reviews before I got my cover out. Take full advantage of adapted medical coverage that meets all of your needs, whenever you … I read in the terms and conditions that we had 30 days to submit a claim. Bharti Axa travel insurance lets you stay protected when you are on foreign land. At AXA we work hard to provide the best service possible to our customers. For non-Thai looking for inbound travel insurance to enter Thailand, choose Sawasdee Thailand product. my accommodation3. I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. My state locked down on March 15th. I have travel insurance with AXA through HALIFAX. Then without any fuss, just a few emails with all the documentary proof, Axa paid out for the whole of the price of our two Qatar tickets home less the refund from Singapore Airlines. With a global network of over 7,000 employees in 33 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. Find out what genuine customers have said about axa.co.uk/insurance/personal/contact/. 1.4. axa-travel-insur ance.com. Called again now and after holding for over 30 minutes I was told that my case hasn't even been reviewed yet. 4.8/5 Travel Insurance. We assessed how important each individual element is when choosing and using a travel insurance policy, and weighted it accordingly, to calculate our total policy score. Thanks AXA really compassionate of you. Happy to take your annual payment for 11 years but when it comes to a claim you’re worthless to them.They keep making up their own ‘rules’ one week it’s because of this reason, the following ‘actually It’s due to this reason’ if they could see from our end what a farce their company is, they’d laugh at themselves. Read 162 customer reviews of the Axa Travel Insurance & compare with other Travel Insurance at Review Centre: Page 7. WRITE A REVIEW ★☆☆☆☆ 1.4 / 5. Then when I make my claim axa said it wasn’t covered. It took over 9 weeks for a response and when you tried to speak to someone they would direct you to a form which is so long and irrelevant it almost feels like they are hoping people will give up and stop asking for a refund.Please do not use this insurance provider, even if they do offer competitive rates, its not worth it. You will never reach anyone when you really need them. We took out annual travel insurance with cover wise, underwritten by AXA. In crisis, they give no assurance and avoid at billing times. Voice your opinion today and hear what 158 customers have already said. Very poor travel insurance. Easily sign-up for Online Travel Insurance with AXA, the word's leading insurance provider. They replied to every email promptly and professionally.The money was in our account very quickly. I have heard nothing since so I do not know what they are doing with my case. 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